Businesses use SLAs to govern support products that customers either receive as part of their purchase or add on to their purchase. Severity: Description: Target Premier Response SLA: Target Production Response SLA: Target Basic Response SLA: Severity 1. Digital resources tailored to your Support needs. Hi All, I was wondering if there is a Support rating that is available to the publis such as, explaining the severity, impact, MS and customer requirements etc, kind of like: SEV1 - Large business impact, Commercial impact, phone & email support, MS will work 24x7 to support, Customer must also provide a contact 24x7, possible charges. The Microsoft Unified Support Replacement Faster. For existing customers and partners - You can create a new Premier Support case with support if you are. 1. This service level agreement (SLA) describes the levels of service that [company name] (‘the client’) will receive from CIP Computer Consultancy (‘the supplier’). In addition to automated security monitoring and alerting, all employees receive annual training to recognize and report. 2 The maximum severity (business impact) for ProDirect is "A" regardless of language. Log into Partner Center, using your work account. App Engine. Catastrophic Business Impact: Complete loss of one or more primary systems or services and core business processes / business-critical work cannot reasonably continue. CustomerSource can continue to be used to access Dynamics specific downloads. Level 1: Production application down or major malfunction affecting business and high number of staff. An “SLA Credit” is equal to the SLA Credit Percentage of the monthly recurring or metered subscription fees (net of any discounts) for the billing month in which the SLA event occurred. We recommend adopting the following tried-and-tested severity levels: Minor: Issues with low impact, which can usually be handled within working hours. Install Microsoft 365. Learn more. View status of services: The Service health section shows the current status of the service and details about service disruptions and outages. 8M and 7% of the next $4. Standard Support is an extensive range of services, available Monday through Friday, during Quest Support business hours in a single geographic region. AU$13. Evaluate & Accelerate Navigation Toggle. The goals you put down in your service level agreement must be S pecific, M easurable, A chievable, R elevant, and T ime-bound or SMART. When one of these checks does not pass, all customers have the option to open a high-severity Technical Support case. SLAs are an essential part of an IT vendor contract. From the list of entity records, select Service Level Agreements in Service Terms. Service Set Agreement for Premier Support Customers. Start using Software Assurance Benefits. Lower DSE minimums and rates are available with third-party Microsoft Support providers. System operations of a mission critical applications are down. Let Microsoft Incident Response help before, during, and after a cybersecurity incident by removing bad actors, building resilience, and mending your defenses. We service many Fortune 500’s, complex multi-nationals, and companies in North America, Europe, and Asia. 0800-1700 CST excluding US. If you have a Unified or Premier Support plan, please contact your Incident Manager or Customer Success Account Manager (CSAM). If you have a Premier or Unified support contract, when you submit a new request, or edit an active support request, you can: Specify the severity of your issue; Schedule a support callback for a specific day and time; Depending on your support contract, the following severity options are available:An incident is defined as a single support issue and the reasonable effort that is required to resolve it. Acronis Service Provider Support Guidelines. This is a Service Level Agreement (SLA) between [Customer] and [Service Provider]. Technical support is provided in English 24 hours a day, 7 days a week. While this severity rating system is intended to provide a broadly objective assessment of each issue, we strongly encourage. comprehensive support coverage for your entire Microsoft portfolio. Enterprises worldwide are replacing Microsoft with US Cloud to save 30-50% on MS Premier/Unified support costs. Most customers are unlikely to notice any problems (e. Buy Now. Contact our team for a tailored quote based on your needs. Business-critical dependence. The Premier Support plan is part of the “Enterprise support offering” and is equivalent to the Professional Direct support plan that is available for all Azure users. Microsoft is shifting its Premier Support customers to Unified Support. Multi-level SLA: A multi-level SLA is an agreement in which an SLA is divided into multiple tiers or levels that specify a series of customers using a single service. Q1, 2020. Microsoft Solution Roadmap; Microsoft Licensing Advisory; Digital Shift Strategy; Office 365 Security Assessment; ERP Right Size Ranking;Microsoft Premier Support Services Description page 2 of 9 V6. You assign the severity of the issue when you open the case. Severities A and B are not available with the Developer support plan. 4 Hours. This private SLA is for internal use only. 2M ($1. Customer Success Services (CSS) CSS Core, Advanced, and Select provide Business Hours support and 24/7/365 for Severity 1 issues only. That’s why Azure Service Health provides official incident reports and root cause analyses (RCAs) from Microsoft. You can apply a default SLA in the Customer Service admin center or Customer Service Hub app by performing the following steps: Go to Service Level Agreements. Premier Support. Learn more about the benefits and features of Microsoft Premier Support, a comprehensive and flexible support solution for your business-critical needs. A: Microsoft Premier Online is a private Web site exclusively for Premier support customers worldwide. Maximum severity for Developer support is Severity C. See Understand Premier Get Response SLA times. $9. Standard. For more information, see Support for Health Checks. Get support for the Service Fabric for Windows Server package. If you have a critical business impact incident – further defined as a loss of core business process and work cannot reasonably continue. Questions about product configuration and functionality should be. *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. The Basic support plan does not include the ability to open a new support request for technical support 1. Become full stack developer 💻. In the United States, call 1 800 865 9408. 2 We may need to downgrade the severity level if you are not able to provide adequate resources or responses to enable. Look for an “uptime” or “availability” commitment (usually. Step 2: Identify and assign one or more individuals as Software Assurance Managers. Limited support during holidays. As an Email Security Manager with a background as a Microsoft 365 Premier Support Engineer, I offer extensive expertise in creating and maintaining robust email security solutions to protect organizations from cyber threats. Entitlement: Support is available to you for registered devices with active support licenses. Initial Response Time (IRT) is defined as the time elapsed between a customer opening a support ticket and Microsoft responding to the ticket request. +1 4255332827. Get a faster SLA with DCG up at 10 minutes. Describe the severity of the issue and level of support required. Microsoft promises that "Sev A" cases (outages) get a response time of 2 hours. In the Microsoft Managed Desktop section, select Service requests. When I received the email from Microsoft, it said a 4 hour callback. Understand Premier Support React SLA times. It's dependent on your Enterprise Agreement, CSP licenses, and Azure usage. After the client company defines its needs and. It's dependent on your Enterprise Agreement, CSP licenses, and Azure usage. Skip up content. Service Level Agreement for Premier Support Clients. Support is available 24 hours a day, seven days a week, in English for all severities and in Japanese for severity A only. Prioritized escalation and access to Azure Operations and. Otherwise, Microsoft might, at its discretion, decrease the severity to level C. Production workload environments. Pre-GA Support Offerings Terms. I have attached the below is a severity A ticket and its been almost 1 week. Premier Support for Partners provides comprehensive support services for established businesses—including ISVs, managed services providers, and systems integrators—while Advanced Support for Partners is ideal for growth-minded cloud partners who need a higher level of service than the Microsoft Cloud Partner Program core benefits provide. Understand Premier Support React SLA times. After that time, you will need a Support Agent to reopen your. Azure Service Health helps you stay informed and take action when Azure service issues like incidents and planned maintenance affect you by providing a personalized health dashboard, customizable alerts, and expert guidance. The New SLA Item dialog box appears. AlloyDB. Worldwide Numbers. Take advantage of competitive, tiered support for different cost scenarios, options for partner involvement, and other elements tailored to your needs. Per user/month. Twitter B. I have subscribed standard support for Azure, But the response and the resolution we're getting from Microsoft is very bad and not in a professional manner. Microsoft offers four support plans that can provide you with technical support: Basic: Available to all Microsoft Azure accounts, this is the only free plan and does not have any active support from Azure, the user has access to community forums, self-help documentation, etc, and can raise as many support tickets as required. No Severity A for e-mail or online submission. Creates a new support ticket for Quota increase, Technical, Billing, and Subscription Management issues for the specified subscription. Premier SupportPlan. This Services Description describes the various types of services that may be obtained (the “Services”). Phone support². Issue cannot be resolved by a restart or bypass. An important purpose of contract management software is to streamline administrative tasks and reduce overhead by providing a single, unified view of each. There are three levels – Core, Advanced, Performance – which have a minimum contract size of $25,000, $50,000, and $175,000. You’ll also receive faster cloud support across your organization with 15-minute response for Azure Critical Business System Down (Severity 1) incidents. Select the Help (?) icon. Understand Principal Support Response SLA times. Whatever the challenge, we focus on supporting the initiatives to leverage your data and the data available from potentially thousands of organizations doing business in the Data Cloud. Advanced Support for Partners is ideal for partners who are growing their cloud businesses and need a higher level of service than the Microsoft Cloud Partner Program provides, while Premier Support for Partners provides comprehensive support across the entire Microsoft platform. Pricing (USD) Starts at USD16,500 per year 5. Premium Support. The service provider can be internal (such as the legal department or IT Helpdesk) or external (such as a hosting provider, a SaaS supplier or a backup service provider). Q: I'm not in the US. Delete Service Level Agreement. Service Level Agreement for Premier Support Customers. 1 24x7 in English for Sev A and B and in Japanese for severity A. If your support plan is not Premier or Premier Plus, call the number referenced on the status. The All Service Level Agreements view is displayed. 9%) per calendar month (based on minutes of availability/total minutes per month) (“Service Level”). You can compare partner support plans or see the following articles for partner-specific plans: Premier support for partners is the top level of technical support from Microsoft. Create, Manage, and track support requests while staying current on Microsoft technologies with access to select self-paced learning paths. If you have already viewed the above references, since I haven't found other official documentation for SLA on Unified Enterprise Plan, I would like to suggest you contact your admin/IT department and let them create a support ticket via Microsoft 365 Admin Center> Support> New. Severity B (SEV/B) Moderate Business Impact Customer’s business has degraded to. $9/user/month. USD1,000 per month. We are using DevOps in a support engagement where we need to track 'Response' and 'Resolution' SLAs (Service level agreements) for every request (work item type issue/bug) logged. 1 Cloud flows only. Our SLA is up to 60% faster at all levels. Important: The Software Assurance 24x7 Problem Resolution Support benefit is retired as of February 1, 2023. Severity 4 - A minor incident with a low impact that may include non-critical feature malfunctions or low-priority user complaints. Microsoft posted IRT for Premier Support for Microsoft 365 Gov is 60 minutes and only for critical issues (severity A). Receive incoming support requests from customers. The BMC definitions for Impact (Severity) levels 1-4 can be found here. The Service Level Agreements (SLA) describe Microsoft’s commitments for uptime and connectivity for Microsoft Online Services. Capitalized terms, unless otherwise defined herein, shall have the same meaning as in the Workday. An IT service desk, for example, typically agrees to provide technical support for a wide variety of services and. pptx - Read-Only Author: jograves Created Date: 6/30/2020 11:24:40 AMThe three primary value-added features of Azure Rapid Response. Severity B/C: Technical support of IaaS: 09:00–24:00 (all year round. I opened a ticket at 8:45 AM on Friday, 9/17/21. I received an EMAIL at Noon with questions asking about this issue. It provides a consistent entry point for all Premier incidents, as well as a wealth of information on Microsoft products via newsletter, Web casts, and downloads. 0. See a summary of all your support cases in your current workspace for up to 18 months by product, filterable by case status, time period, severity (initial, current, or max), and/or product family. Verstehen Premier Support Response SLA times. Outsource all or part of the support structure. Severity: Description: Target Premier Response SLA: Target Production Response SLA: Target Basic Response SLA: Severity 1. [3] Based on 24x7 in English for Severity A and B and in. Severity 2 (Significant) N/A 2 hours Severity 3 (Less Significant) N/A 8 hours Severity 4 (Minor) N/A 2 business days Premium Support NetSuite Premium Support provides everything Basic Support includes plus toll free help for non-critical issues, priority case queuing, weekend support, early notification of new releases, and commerce response. Geting a faster SLA with DCG up to 10 minutes. Additionally, the initial response time for critical support cases (severity A cases) is shortened from 2 hours to 1 hour for all Azure Standard support customers. "Break-fix" is an industry term, which refers to "work involved in supporting a technology when it fails in the normal course of its function, which requires intervention by a support. For other languages and severities, local language support provided during. All other MSFT technologies have a 400 hour DSE threshold. Premier Support - Monday-Friday, 9AM - 6PM JST (24 hours a day, 7 days a week for Severity 1 and Severity 2 Issues) Standard Support - Monday-Friday, 9AM - 5PM JST (for Severity 1 Issues) Region or Country Toll Free Phone Number Available Languages; Japan: 0120-733-251: JapaneseView your support request history reporting. While an SLA will be unique to your needs, here are some examples and templates that can give you an idea of what an SLA may look like. Admins, have your account details ready when you call. In this article lets quickly check them out. b. PROS may mark cases as resolved if Customer’s Named Support Contact fails to respond after three inquiries from PROS Support. Designated support engineer, third-tier support, Azure Rapid Response, Premier Support for Developers, IT service management, Premier Mission Critical Support, Office 365 Engineering Direct. USD100 per month. Problem Resolution Support is available 24 hours a day, 7 days a week. Summary. See if Unified's all. Support incidents cannot be used for general. First call response in 15 minutes or less. Change. Customer-based SLA: It’s a kind of agreement done with a single customer containing all the relevant services required by the customer. 2. • Definition: Non-system issues and requests such as Named Support Contact (NSC) changes, SLA report and/or general Service inquiries. Severity levels of Support Tickets are chosen by the customers upon opening of the ticket and should reflect the business impact of the issue, according to the definition below. Understand Premier Support Response SLA often. It's determined by your total licensing and cloud payments to Microsoft. Microsoft Solution Roadmap; Microsoft Licensing Advisory; Industrial Transformation Strategy; Office 365 Security Assessment; ERP Proper Item Assessment; Project Health. Severity A: 24*7. ;Unified Support Service Level Agreement (SLA) – Initial Response Time. Admins, have your account details ready when you call. Provide your preferred contact method, your availability, and your preferred support language. Understand Microsoft’s SLA for Unified and Premier Support. Severity - The options to specify the severity of an issue depend on your. With the purchase of Standard Support, you will receive the following elements of service: Unlimited 24x7 access to our support portal. The “Payment and Billing” page will show amounts payable including GST (if applicable) before you purchase. 99% B. A great MSP helps you define your service expectations. Problem Resolution Support is available 24 hours a day, 7 days a week. Support cases are opened through a special phone number and support queue with Microsoft Customer Service and Support (CSS). Service Set Agreement for Premier Support Customers. 2 Premium personal insights and experiences, manager and leader insights and experiences, and custom analysis tools and accelerators available with the Viva Insights or Viva suite add on license. Microsoft Services Hub documentation. The Service Level Agreements (SLA) describe Microsoft’s commitments for uptime and connectivity for Microsoft Online Services. Billing support is provided in English from 9 AM to 5 PM (9 AM to 6 PM in Australia), Monday-Friday. Our world-class support team can help solve problems and resolve issues. Microsoft will assist Azure customers with issues associated with select non-Microsoft technologies. Service Floor Agreement for Premier Support Customers. The vendor has the ability to respond faster than. Critical Severity 1: 15 min for Azure, 1 hour for all other products. No. 99. Kaseya support efforts are prioritized based on the business impact of the issue and on the support level of the c ustomer organization, the technology area, and/or operating level agreement with third-party vendors. Save 30-50% with US Cloud. [2] Critical Severity 1: 15 min for Azure, 1 hour for all other products. Premier offerings like Azure Rapid Response can reduce response times down to minutes and provide dedicated teams to support your most important business apps. SCOPE. Power BI benefits for Microsoft Premier or Unified support contracts. 2 Hours. If you purchase ProDirect support, we’ll email you to help you get started. 24/7. Pricing (USD) Starts at USD16,500 per year 5. It includes Critical* and/or Important* security updates for a maximum of three years after the product's End of Extended Support date. Problem Resolution Support is available 24 hours a day, 7 days a week. Apigee. I immediately replied with all of the. Microsoft Premier Mission Critical Support Will Be SLA-Based. Team/Area. (minimum 20 users/month)*. In the Service requests section, select + New support request. Microsoft Find Roadmap; Microsoft Licensing Advisory; Digital Change Strategy; Secretary 365 Security. On the Support Request page, select New message. The Service Provider is responsible for Tier 1 support directly to its Resellers, Subresellers and/or End. So, for example, if your SLA specifies that your systems will be available 99. 24 hours, 7 days a week. In the United States, call 1 800 865 9408. Get a faster SLA with DCG upwards at 10 log. (Optional) Include up to five attachments that are relevant to the issue to provide additional context for the support case. The cost of Unified Support is no longer consistent. To submit issues directly to Microsoft, select the Support tile in your LCS project. EMEA (Europe, Middle East, and Africa) APAC (Asia, Pacific) 8:00 AM – 8:00 PM EST/EDT. Severity: Indicate level of impact, assessed. A pooled team dedicated to helping you get the most out of your Azure service: 1 24x7 in English for Sev A and B and in Japanese for severity A. Evaluate & Accelerate Menu Toggle. Even Severity A cases routinely miss the callback SLA. After completing online submission you will be contacted by a Microsoft support professional. Premier; Advanced support for partners; If you do not know your unique contract ID/access ID combination, contact your Microsoft account manager to have an ID created for you. So I have done that. UK Department for Education. A single support issue is a problem that cannot be broken down into subordinate issues. For example, if failure time is set to 5 days and business hours are 9:00 AM to 5:00 PM, then you see 5 days on the timer. Requires an immediate workaround or solution. A business critical software component or a Veeam managed system is inoperable or unavailable. For all other supported languages, support is available during local business. 1. Support for success actions. Azure demo and live Q&A. adobe. Priority 1 (P1) – A complete business down situation or singlecritical system down with high financial impact. You can find links to the current USSD and an archive of previous editions below. Assistance Level Deal for Premier Customer Customers. On-call support for severity A incidents. To simplify your support solution, DCG is offering a flexible, rapid-response alternative. Trial and non-production environments. Retrieve a faster SLA using DCG up to 10 minutes. Get a faster SLA with DCG upwards at 10 log. 4 Calls and service requests are handled 24 hours a day, seven days a week in most countries and regions. Start by completing the New Support Request form. ; Applicable When: Define the clauses that this SLA. Set up a structure to provide support. It provides a consistent entry point for all Premier incidents, as well as a wealth of information on Microsoft products via newsletter, Web casts, and downloads. Get one fast SLA use DCG up until 10 minutes. upvoted 1 times. BILLING AND SUBSCRIPTION MANAGEMENT SUPPORT. Help Rank Agreement for Premier Support Patrons. See the product support details page for product-specific variances in support (if any). These disciplines are pretty rigorously enforced because Microsoft uses those. ago. Understand Premier Support Request SLA times. Ask the community about the Service Fabric standalone package for Windows Server in the Microsoft Q&A question page for Azure Service Fabric. Dell is pleased to provide Dell ProSupport for Client Products (the “Service(s) or “Support Services”) in accordance with this. Support tickets can be created from the Azure portal. 1 Citrix provides 24/7/365 for Severity 1 issues only. Emergency support (Severity Level 1) <1 hour. Direct communication with the client within 15 minutes of the Support Case being submitted by the client. Typically, the lower the severity number, the more impactful the incident. ; SLA KPI: Choose the SLA KPI this SLA item relates to. The Service terms page appears. . Premier Support for Partners. Create and manage support requests for Microsoft Azure and Azure Dev Ops Services, including technical and billing help. Dynamics 365 Support Options Get the support options that make sense for your changing business. Providing your organization with better support, faster case resolution, and more flexibility than Microsoft Unified Support. ; Unified Support Service Level Agreement (SLA) – Initial Response Time. In the United States, call 1 800 865. We would like to show you a description here but the site won’t allow us. Build a foundation for success with guidance from Salesforce-certified experts and instructors. 15. 2 Enterprise plans include 24/7 phone support from Microsoft for all issues. BigQuery. Service Level Agreements (SLA) for Online Services. Severidade e capacidade de resposta. Maintenance Services support: (a) Premier On-Site Maintenance Support applies only to Locations within 50 kilometers of a Service Center; all mission critical Equipment should be covered by Premier On-Site Support. Products. If you are unable to use Customer Connect to open a new support case or to escalate an existing case, please call VMware Support at 1-877-486-9273 for English language support in the U. Admins, have your account details ready when you call. Drive your success with Microsoft technologies Unified Enterprise is designed to match the needs of your organization by providing comprehensive coverage for your entire Microsoft portfolio. your needs. SASE Premier Support. Time Zone Submit. For example, if Data Center 1 fails, services are restored by resources in Data Center 2. With Microsoft Premier or Unified contract support, you also get the following benefits:Designated support engineer, third-tier support, Azure Rapid Response, Premier Support for Developers, IT service management, Premier Mission Critical Support, Office 365 Engineering Direct. By tracking SLAs, you gain insights into customer satisfaction, resolution time, response time, and more. Provider has demonstrable feature parity with Microsoft Premier/Unified Support. Edit Service Level Agreement. O Tempo de Resposta Inicial varia dependendo do plano de suporte e do. Getting a faster SLA from DCG up to 10 log. Goal. Phone support. Azure support plans and benefits in these plans are utilized by customers, and not transferrable. Home; Services Menu Toggle. 1 hour: SEV-2Get incident response services from experts. Understand Premium Assist Response SLA times. Fill in a title and description for the issue you are facing, the phone number and email address where we may reach you. 99. Get The App. Self-hosted Software Customers. Basic Support is included for all AWS customers and includes: Customer Service and Communities - 24x7 access to customer service, documentation, whitepapers, and AWS re:Post. Existing Premier Support. First call response in 15 minutes or less. Compare plans. Learn more. Based on the business hours, the timer displays the time remaining to meet the SLA or the elapsed time since the SLA failed. Initial Response Time (IRT) is defined as the time elapsed between a customer opening a support ticket and Microsoft responding to the ticket request. 2 Support services Microsoft Unified Enterprise Support Services (support services) is a comprehensive enterprise support set of services that helps accelerate your journey to the cloud, optimize your IT solutions, and use technology to realize new business opportunities for any stage of the IT lifecycle. Designated Enterprise Support Engineer Customer Success Manager (CSM) ** ** Cloud Sandbox for SaaS Subscriptions Advantage Learning. Critical Severity 1: 15 min for Azure, 1 hour for all other products. [3] Based on 24x7 in English for Severity A and B and in Japanese for severity A. Procure a faster SLA equal DCG up to 10 minutes. From Support for Business, select the Dynamics 365 product family followed by the specific Dynamics 365 product or service for which you need help. Service Level Agreement Template Process (Master #1) This is the general service level agreement creation process that we published back in January. Signatories: 2. A field engineer will arrive at. Evaluate & Accelerate Menu Switching. Microsoft Solution Roadmap; Microsoft Licensing Advisory; Digital Transformation Strategy; Office 365 Security Rate; ERP Right. Claims are made online, and Microsoft’s team of experts respond within 2-8 hours, depending on the severity of your issue. Priority 2 (P2) – A major component of the clients’ ability to operate is affected. Enterprises worldwide are replacing Microsoft with US Cloud to save 30-50% on MS Premier/Unified support costs. Contact our team for a tailored quote based on your needs. Missed SLAs are now normal and it's nearly impossible to reach a skilled and knowledgeable technician in less than ten days. Within 1 hour from Initial Response, Mon-Fri. In the site map, select Service terms in Operations. Technical support working hours. The minimum contract price is $50,000. In LCS, the Support tile opens a tool that helps you manage support incidents. Professional Direct Support for Microsoft 365. LowObject moved - nam06. We support the en re Microso stack 24/7/365, responding faster and resolving ckets quicker for clients all around the world. If failure time is set to 10 hours, then you see. With your agreement, the support team adjusts the assigned severity if an incorrect severity level is selected. Getting a faster SLA from DCG up to 10 log. 3 Advanced services in Enterprise support plan (Unified Support) should be purchased through 21vianet technology licensor, please contact your customer success account manager (CSAM) for details. Agent recommendations for SCOM users. In the United States, call 1 800 865 9408. Introduction. Customer Level Agreement for Premier Get Customers. DocuSign Support Center. Learn more at Help and Support and Find a Reselling Partner. Premium Support. 1 For technical support, maximum severity for Developer support is Severity B. Our SLA is up to 60% faster at all levels. If they don't respond within that time frame, they encourage you to rattle their cage. You can create 3 types of tickets: This is a free support for every Microsoft Azure customers. Optimise your costs. g. Basic Premier; Coverage Hours: M-F 9am-5pm 1: 24x7 (Severity 1 & 2) M-F 9am-5pm (Severity 3 &4) 1: Online documentation and knowledge base: Open University access: User Community access: Product suggestions:Microsoft Unified Support resolution times have gone through the roof in Q4 2022 leaving enterprises scrambling for alternatives. Premier, Professional Direct, Standard, and Developer only. View customer service incidents. Understand Premier Support Get SLA period. Or in more plain English, Unified IRT SLA Service Level Agreement means Microsoft must respond 24×7 to Unified customers. Some current US Cloud Clients include: Under Armour, Thermo.